Privacy Policy
The protection of your personal data is an important concern for us. Below, we inform you in accordance with the General Data Protection Regulation (GDPR) about the type, scope, and purpose of the processing of personal data when using our website, the binschonda marketplace, and the web-based Customer App.
1. Data Controller
binschonda Hauptstadt-Pflegedienst GmbH
Treskowallee 121
10318 Berlin
Germany
Phone: +49 30 5038 2009
Fax: +49 30 5038 2055
Email: pflege@binschonda.de
2. General Information on Data Processing
Personal data is any data that can be used to personally identify you. We process personal data exclusively within the framework of the statutory provisions, in particular the GDPR, the German Digital Services Act (DDG), and the Telecommunications-Telemedia Data Protection Act (TTDSG).
3. Collection and Storage of Personal Data
a) When Visiting the Website
When you access our website, information is automatically transmitted to our server by your browser. This information is temporarily stored in so-called server log files.
- IP address
- Date and time of the request
- Accessed page or file
- Browser type and browser version
- Operating system
- Referrer URL
Processing is carried out to ensure a smooth connection setup, system security, and technical administration. The legal basis is Art. 6 (1) lit. f GDPR.
b) Registration and Use of the Customer App
When registering for and using the web-based Customer App, we process personal data of service recipients, in particular:
- Name and address
- Email address
- Telephone number
- Login credentials
- Booking and order data
- Communication content within the app
Processing is carried out for the initiation, performance, and termination of the user agreement as well as for providing the platform functions. The legal basis is Art. 6 (1) lit. b GDPR.
4. Internal Location Display in the Marketplace
Within the binschonda marketplace, we use a technical location display to provide the service recipient with an approximate indication of their current location in the header. This display serves solely for orientation purposes and is purely informational.
The IP address used for this purpose is processed only briefly, is not stored, not further processed, and not linked to other personal data. This location display is not used for search, analysis, or tracking purposes.
Postal-code-based searches for services are carried out independently and exclusively on the basis of the postal code entered by the service recipient.
Processing is based on Art. 6 (1) lit. f GDPR. Our legitimate interest lies in a user-friendly and transparent presentation of the current usage context.
5. Google Maps Location Services in the Customer App
In addition, we use Google Maps location services within the web-based Customer App. These services are used for map display, navigation, and location-based presentation of services.
The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. When using Google Maps location services, a direct connection to Google’s servers is established. Personal data, in particular IP address and location data, may be processed in this context.
The use of Google Maps is technically necessary to fully provide the functions of the Customer App. Processing is therefore based on Art. 6 (1) lit. b GDPR.
6. Trustpilot Reviews Plugin
We use a plugin of the review service Trustpilot A/S, Pilestræde 58, 1112 Copenhagen, Denmark, on our website. This plugin enables the display of customer reviews to improve transparency and trustworthiness of our services.
When accessing the relevant pages, a connection to Trustpilot’s servers may be established. Personal data, in particular the IP address, may be transmitted to Trustpilot.
Processing is based on Art. 6 (1) lit. f GDPR. Our legitimate interest lies in the authentic presentation of reviews and in building trust with service recipients.
Further information on data processing by Trustpilot can be found at Trustpilot Privacy Policy.
7. Borlabs Cookie
We use Borlabs Cookie to manage consents and to technically control services. Technically necessary functions, in particular the location display in the marketplace and the use of Google Maps within the Customer App, are provided without separate consent.
Borlabs Cookie uses a so-called cross-browser cookie to store selected settings across devices. Processing is carried out to fulfill legal obligations pursuant to Art. 6 (1) lit. c GDPR.
8. Data Sharing
Personal data is only shared if this is necessary for contract performance, if a legal obligation exists, or if you have expressly consented. Data is not transferred to third countries unless expressly stated otherwise.
9. Data Retention Period
We store personal data only for as long as necessary for the respective processing purposes or as required by statutory retention periods. After the purpose ceases to apply or statutory periods expire, the data is deleted.
10. Rights of Data Subjects
You have the right at any time to access, rectification, erasure, restriction of processing, data portability, and to object to the processing of your personal data in accordance with Art. 15 to 21 GDPR.
11. Right to Lodge a Complaint with a Supervisory Authority
You have the right to lodge a complaint with a data protection supervisory authority. The competent authority is:
Berlin Commissioner for Data Protection and Freedom of Information
Alt-Moabit 59–61
10555 Berlin
Germany
12. Data Security
We implement appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction, or unauthorized access. These measures are continuously adapted in line with technological developments.
13. Amendments to This Privacy Policy
We reserve the right to amend this privacy policy if necessary. The version valid at the time of use shall apply.
Last updated: October 2025
